Audrey Rice Online Portfolio

About Me

Work experience

February 2019Present

Decision Engineering Corp. (Onsite Contracter with Security Clearance at Picatinny Arsenal)

Senior UI/UX Designer and eLearning Designer

Translated storyboards into e-Learning modules using Storyline 360, which provides training to soliders on the use of the new software system. Export and post to an LMS.
Create mockups for enhancements of the software

May 2016February 2019

Banc3, Inc. (Onsite Contracter with Security Clearance at Picatinny Arsenal)

Senior UI/UX Designer

Collaborate cross-functionally in the design and development of a multi-platform software system that provides situational awareness and collaborative tools to support decision-making, planning, and execution management to all echelons of Army personnel
Engaged in system-engineering, producing user stories, use cases, and the design of wireframes and high-fidelity mock-ups for a web and mobile software application.

March 2016April 2014

Party City

Senior UI/UI Designer and Strategist

Conducted strategic user-research by independently writing, launching, and analyzing remote user tests to deliver a more engaging and seamless customer experience
Identified research opportunities, defined goals, and delivered actionable recommendations to executive-level management
Raised awareness of who our site visitors were by creating personas and monitoring and reporting on customer satisfaction and performance issues, based on Foresee analytics that helped shape changes for an improved experience
Led user experience design for all desktop and mobile interfaces for a $125MM+ business carrying over 40K SKUs

February 2014August 2013

The Louis Berger Group

UI/UX Designer

Directed user interface redesign of a program used by FEMA to deploy housing inspectors to federally declared disaster areas. Increased traffic by 55%, resulting in a savings of $28K in a 2-month period (www.vanguardem.com)
Oversaw development of Intranet site using SharePoint 2010. Achieved savings of $85K by keeping project in-house
Produced mock-ups for an internal portal used by the New Jersey Department of Environmental Protection to track assessments for the Hurricane Sandy redevelopment relief effort (federal grant)
Created low-/high-fidelity wireframes, mock-ups, and prototypes for QlikView time tracking and billing system dashboards

January 2013June 2013

Millennium Communications Group

eLearning/Interactive Designer

Developed eLearning modules, and interactive games viewed on Web browsers and iPad for healthcare ad agency

November 2011September 2012

MetLife

UI/UX Designer

Improved user interface and user experience for the company’s self-service portal, eSERVICE, serving 1.3M customers
Designed email campaigns sent to 1M customers, with projected annual profit of $215K
Created assets for company’s military benefits Web portal, TRICARE, servicing 2M members and their beneficiaries
Streamlined the online process for scheduling an at-home paramedic visit, thereby eliminating abandoned Web sessions
Provided creative direction to third-party vision vendor VSP by creating mock-ups and leading UAT

Education

PresentMay 2001

University of Phoenix Online

Continuing to learn and grow by taking Lynda.com online courses. Courses completed include UX Design Techniques: Creating Personas, Analyzing User Data, and Responsive Design Fundamentals, to name a few.

September 1983May 1980

Spectrum Institute for the Advertising Arts

Majored in Illustration at this three-year technical school.

Software Skills

Photoshop

Articulate 360

Dreamweaver

Illustrator

InDesign

Technical Skills

UI/UX Designing

User Strategy & Research

Articulate 360/Storyline

HTML

CSS

Wordpress

Javascript

Bootstrap

Expertise

User Strategy

Conduct user-research by independently writing, launching, and analyzing remote user tests to deliver a more engaging, robust and seamless customer experience that leads to higher retention rates.

Identify research opportunities, defined goals, and deliver actionable recommendations to executive-level management.

Monitor and report on customer satisfaction and performance issues based on analytics that leads to improved user experience.

UI/UX Design

Produce user stories, use cases, wireframes, mock-ups, and prototypes for multi-platform applications.

Design, develop, and maintain user interface designs for software systems, self-service portals, B2C and Intranet sites.

Act as Scrum Master for cross-functional teams.

Manage third-party vendors.

Produce style guides.

Performed UAT testing to ensure implementation was consistent with design specifications.

Web Design and Animation

Transform conceptual ideas and print material into online design solutions for Inter/Intranet sites.

Create animated and static promotional banner ads, and email campaigns for B2C sites.

Translate printed sales material into digital interactive sales aids.

Assist in the migration of Web pages from HTML, CSS, and JSP to Adobe Flex.

Review pre-market cellphones, and produced user instruction guide.

Comps

Party City
project details

Party City Mobile Design

Led user research, strategy, experience, and design for multiple device interfaces for a $125MM+ International B2C business carrying over 40K SKUs.

Identified research opportunities, defined goals, and delivered actionable recommendations to executive-level management.

Solely responsible for uncovering user pain-points, and recommending user-centric design solutions that increased customer satisfaction from 78% to 82% in one month.

Presented design solutions as mock-ups, wireframes, or interactive prototypes for desktop, tablet, and mobile devices.

Tools Used: Photoshop, Illustrator, and UXpin.
MetLife
project details

MetLife Alzheimer's Email Campaign

Designed email campaigns sent to 1M customers, with projected annual profit of $215K.

Improved user interfaces and experiences for MetLife's self-service portal, serving 1.3M customers.

Tools Used: Photoshop, HTML, and CSS.
Louis Berger
project details

Louis Berger Intranet Site Redesign

Designed, and lead the development of Intranet site. Achieved savings of $85K.

Directed redesign of a program used by FEMA to deploy housing inspectors to federally declared disaster areas. Increased traffic by 55%, resulting in a savings of $28K in a 2-month period.

Tools Used: Photoshop, Illustrator, and Sharepoint.
Louis Berger
project details

Louis Berger Group Intranet Site

Led design of an internal repository which allowed the storing, sharing, and collaboration of projects between international teams.

Tools Used: Photoshop
Medco
project details

Medco Medicare Prescription Plan

Created and implemented user interface designs for multiple e-commerce Web properties (mock-ups, assets, and front-end coding).

Tools Used: Photoshop, and Dreamweaver.
Sanofi Aventis
project details

Sanofi Aventis Intranet Site

Championed the migration to a new CMS, utilized by 10K+ employees.
Trained, and mentored content publishers.
JCollaborated with project managers, Web developers, and third-party vendor (Interwoven) to implement page layout solutions.
Transformed conceptual ideas into animations, and Web design solutions for Intra/Internet sites.

Tools Used: Photoshop, Flash, and Teamsite.
sanofi aventis
project details

Sanofi Aventis Internet Site

Transformed conceptual ideas into Web solutions for Internet site.

Tools Used: Photoshop.

Wireframes

metlife
project details

Metlife Self-Service Portal

Improved user interface and user experience for the company’s self-service portal, eSERVICE, serving 1.3M customers.
louis berger
project details

Louis Berger Vanguard Site

Led UI redesign of a FEMA program (Vanguard) that deploys housing inspectors to federally declared disaster areas. Increased traffic by 55%, resulting in a savings of $28K in a 2-month period.
louis berger
project details

Louis Berger Group Business Intermediary Approval Portal

Produced wireframes and mock-ups for an internal portal used by the New Jersey Department of Environmental Protection to track assessments for the Hurricane Sandy redevelopment relief effort (federal grant).

Animation

MainStay ICAP Select Equity Fund

Madison Capital Annual Event

Retirement Plan Services

Testimonials

Harshil Patel

eCommerce IT Manager
Party City

Audrey is an extremely talented individual, she not only strives for perfection, she digs in and is relentless when it comes to hitting a deadline. She has gone above and beyond at Party City redesigning much of the site as it lives today and her attention to detail is unlike any I have yet to see -- she will be dearly missed!
Edwin Torres

Sr. Recruiter
Party City

When I was first given the requisition for a UI/UX Designer with strong retail experience and the ability to evolve into a full blown Head of Usability - I immediately thought of Audrey. That suspicion was later backed up by a 6 person interview panel that included 2 Chief Officers, a software tech team and a full 5 hour Personality and Skills Ability Evaluation run by a Board Certified PhD. As a staffing professional, there is nothing I love more than staking my reputation on someone who shows up and backs up everything I said about them.
Tim Blacksmith

Director of Operations
Party City

I worked with Audrey on a number of occasions. She was a consummate professional who always met, or came in under deadlines. I would regularly reach out to her to obtain her opinions on what next steps would be beneficial on improving the Customer experience with our site. Audrey was always willing and able to lend invaluable insights as well as support for projects that had real impact with Party City. Her ability to manage various projects at once while creating impressive and often better-than-asked-for experiences showed her wealth of knowledge, not just in the programs she was using, but in her understanding of the challenges customers experience on the web these days, and how to best work towards a resolution. I will miss her presence on our meetings as she was always a voice of reason, and positivity.
Jamie Galiastro

Systems Engineer
Picatinny Arsenal

Audrey is a very competent, hard worker who can be trusted with almost any task, even those outside her "wheel house." She has good analytical comprehension and a great set of creative skills
Adam Lerner

Information Architect
MetLife

I am pleased to have had the good fortune of working closely with Audrey for a year at MetLife. It was a joy collaborating with her on a variety of projects ranging from transactional, self-service systems to public-facing customer portals.

Though her responsibility on our team was visual design, I found Audrey to show a rare level of concern for the usability of her designs, not just their aesthetic appeal. She is a passionate advocate for ease-of-use and stylistic consistency -- the latter of which she propagated amongst our team as well as with vendors by means of constructing precise style-guides informed by her tenacious devotion to detail.

Audrey brings a great attitude, a great eye for composition, and tremendous energy to her projects. I hope to have the chance to work with her again.
Lisa Vicini

Manager
Global eBusiness
MetLife

I've had the privilege of working with Audrey at MetLife during a critical multi-phased product launch where she served as Sr. Web Designer. Working against tight deadlines, she always met her commitments and kept a positive attitude. At the same time, she proved to be very valuable to the team as a defender of the user experience. Her meticulous attention to detail and ability to crystallize many design points into one coherent set of guidelines was crucial to a timely and successful launch of the project. I would very much welcome a chance to work with Audrey again. She was an asset to MetLife and will no doubt be an asset to the next company she joins.
Janet Creech

Information Architect
MetLife

It has been an absolute pleasure working with Audrey on our mobile app project. She not only captured what we are looking for from a business stand point but from the customer stand point also. She took the time to understand the scope of the work needed, the time line, and provided many great suggestions. I love working with someone that knows what they are doing and delivers a great product on time. She WOW'd me.
Josepf Haslam

Senior Director of
Social Media
Louis Berger

Audrey is a pleasure to work with. She is both very creative and very detailed. Audrey was supporting an Enterprise Social project that I was involved with at Berger. She very quickly and willingly jumped into setting up a skunkworks with me and I found her contributions invaluable. She would always be a high pick on any team I would put together.
Steve Chalfant

Sr Manager
Information Solutions
Sales & Commercial Effectiveness
Sanofi Aventis

Audrey was part of our team that functioned as an internal agency developing marketing materials for the different brand teams. Audrey's role was to partner closely with the marketers to translate their paper-based sales aids to dynamic electronic materials for presentation on a tablet PC. The team was effectively a low-cost alternative to using traditional marketing agencies since it was run internally using contractors such as Audrey. Audrey impressed the marketers with her graphical skills and ability to quickly translate the materials while using the electronic medium to maximize the marketing messages' impact.

Audrey here . . .